Privacy Policy Privacy Policy
Concerned about the protection of the personal data of its customers and prospects, L'atelier de L et B undertakes to comply with the provisions of law n°78-17 of 6 January 1978 as amended, relating to information technology, files and freedoms as well as those of regulation (EU) n° 2016/679 of 27 April 2016.
As data controller, L & B’s workshop undertakes to respect the confidentiality and security of your personal data, in accordance with this Personal Data Protection Policy.
By using our site, creating a customer account or placing an order, you declare that you unreservedly accept the terms of the Privacy Policy.
The L & B workshop may freely modify this Privacy Policy. Any changes will take effect upon publication.
WHAT PERSONAL DATA DO WE COLLECT AND FOR WHAT PURPOSE?
The company L'atelier de L et B collects personal data from its visitors and customers to perform the following processing:
- Management of the customer account, your orders, delivery and after-sales service:
We only collect the data necessary for the proper management of your customer account and the processing of orders: first name, last name, phone, address, email, password (encrypted).
- Navigation on our site:
When you browse our site, certain technical data from your browser are transmitted to us in order to offer you content and services adapted to your interests: IP address, duration of navigation, place of connection...
WHERE IS YOUR DATA STORED AND WHAT SECURITY MEASURES ARE TAKEN TO PROTECT IT?
The company L'atelier de L et B takes all necessary precautions to preserve the security and confidentiality of personal data and prevent unauthorized third parties from accessing it fraudulently. The service providers with whom L'atelier de L et B works undertake to respect the security and confidentiality of the data.
The data we collect for the management of customer accounts (first name, last name, phone, address, email, password, order list) is stored at the WIX host.
TO WHOM IS YOUR DATA TRANSMITTED?
The company L'atelier de L et B uses various service providers that comply with the General Data Protection Regulation (GDPR) for the following services:
- Shipping and tracking of your orders: We transmit to carriers (Mondial Relay, Relais colis, Chronoshop2shop ) all the information necessary for delivery: name, first name, email, telephone and delivery address.
– Payment of your orders: The workshop of L and B does not store any banking data during payment and does not have access to it. This data is stored only at our payment provider: Stripe.
In order to avoid fraudulent transactions, L'atelier de L et B may request any supporting documents that can validate the payment. As part of this verification, the customer would then be asked to send by email to the company L'atelier de L et B a copy of an identity document and a proof of address if necessary.
– Collecting customer reviews on orders and products: in order to always offer the best services and products, we solicit our customers through feedback requests.
– Social sharing tools: social networks may collect data relating to your browsing on our site. We invite you to consult the personal data management policies of the various social networks you use.
– Measurement of statistics and visits to our site: in order to offer you content and services adapted to your interests, we collect technical data. For this service we use the software: Google Analytics.
HOW TO REQUEST THE DELETION OF YOUR PERSONAL DATA?
In application of Regulation 2016/679 of 27 April 2016, any person may exercise his right to the limitation of processing and the erasure of his data. This right may be exercised with the company L'atelier de L et B as follows:
- By email at latelierdeletb@hotmail.com
The company L'atelier de L et B will send you a written response within a maximum of 30 days of receipt of your request.
In case of unsatisfactory answer, you have the possibility to contact the CNIL.
HOW LONG IS YOUR DATA STORED?
Personal data is automatically deleted within a maximum period after inactivity (without your request) of 12 months.
COOKIE INFORMATION:
A cookie is a small file placed on your computer when you visit a site or click on an advertising banner on the internet. The purpose of the cookie is to collect information about your internet browsing and to send you personalized services. It is your internet browser that manages the cookies that are stored on your computer.
When you browse our site, cookies are placed on the terminal you use (computer, tablet or mobile). We are obviously attentive to the needs and expectations of our visitors. This is why the cookies that can be placed on your computer, tablet or mobile, browsing our site, are intended to allow us to know the uses and performance of our site to improve its operation, and to offer you adapted services and offers (identification to your customer account, storage of your basket and purchase history, etc.).
THE DIFFERENT TYPES OF COOKIES USED ON OUR SITE:
- Audience measurement cookies:
Audience measurement tools are used to obtain information on visitor navigation. In particular, they make it possible to understand how users arrive on our site and to reconstruct their journey. These tools use technologies to track users on the site and associate a “referrer” or campaign with a unique identifier.
The information collected allows us to know the use and performance of our site to improve its operation.
We use the software GOOGLE ANALYTICS.
These cookies are mainly named: _utma, _utmb, _utmc, _utmz
- Cookies for advertising targeting:
The display of behavioral advertising on a web page is determined according to the profile of the user who visits the page. These ads use trackers that allow the recording of the user’s navigation.
We only use Google’s advertising solution. This solution makes it possible to display on third-party sites, advertising banners containing products of our site that you have visited.
REFUSE COOKIES:
Setting up your internet browser:
You can choose whether to disable cookies at any time. Your internet browser can also be set to notify you of cookies that are placed on your device and ask you to accept them or not.
Attention: the setting of your browser, with respect to the management of cookies, can modify your conditions of access to the services offered on our site and requiring the use of cookies.
Regarding cookies, the configuration of each browser is different. You can access your browser’s help service for more information.
Below are the explanations for the main web browsers:
– Internet Explorer:
Tools > Internet Options menu.
Privacy tab > Change the security level in “Settings”.
Apply > OK.
– Firefox:
Browser Tools > Options menu.
Privacy tab > click on the link “Delete specific cookies”.
In the list, look for the folder with the site name.
Select the files in the folder and delete them.
- Safari:
Edit menu > Preferences.
Click Security > View Cookies.
Select the cookies that contain the site name and click Delete.
– Google Chrome:
Settings menu.
Section "Privacy" > Content settings > Cookies and site data.
Search for files that contain the site name, select and delete them.